[CCDWeb Administrator]

This usually indicates that the customer does not have the appropriate permissions to access the new version. The most likely cause is that the current Annual Maintenance Agreement has not been renewed or that payment has not been received.

[CCDWeb Administrator]

For a company using Simply Safety! for the first time, you must enter in the license information provided to you by CCD Systems.

This information is entered in the Setup Module, click Setup again and on the first tab ‘Main’. There are three green fields that must exactly match the information provided by CCD Systems.

If you are not a first time user and your database is in Demo Mode, then the license information has been altered or you are connected to an incorrect database. Please contact the CCD Systems Tech Support @ 1-877-862-9939 or your IT department.

[CCDWeb Administrator]

The program requires that the short date format be MM/dd/yyyy. If your date format is different, you will not be able to change the active status until it’s changed.

1. Open Regional and Language Options in Control Panel.
2. On the Regional Options tab, under Standards and formats, click Customize.
3. On the Date tab, specify any changes you want to make under Short date.
If you do not see the format you want in Short date: Type MM/dd/yyyy in the Short Date This format will display – July 25, 2015 as 07/25/2015 Use an upper case ‘M’ for the month setting. The lowercase ‘m’ is used for the minute setting.

Note: To open Regional and Language Options, click Start, click Control Panel, click Date, Time, Language, and Regional Options, and then click Regional and Language Options.

[CCDWeb Administrator]

The application appears to ignore any request to add an employee to a predefined class.  The problem is with the date.

The program requires that the short date format be MM/dd/yyyy. If your date format is different, you will not be able to enroll anyone into a class.

1. Open Regional and Language Options in Control Panel.

2. On the Regional Options tab, under Standards and formats, click Customize.

3. On the Date tab, specify any changes you want to make under Short date.

If you do not see the format you want in Short date: Type MM/dd/yyyy in the Short Date. This format will display – July 25, 2015 as 07/25/2015. Use an upper case ‘M’ for the month setting. The lowercase ‘m’ is used for the minute setting.

Note: To open Regional and Language Options, click Start, click Control Panel, click Date, Time, Language, and Regional Options, and then click Regional and Language Options.

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