Home › Forums › Simply Safety! Discussion Group › Simply Safety! Version 6 › Start-up Errors › Error trying to save file. Could not download

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  • July 20, 2015 at 10:39 pm #295
    CCDWeb Administrator
    Keymaster

    The application tells me that I have an update ready but when I start the upgrade I get the message that the file could not be saved: could not download.

    July 20, 2015 at 10:41 pm #296
    CCDWeb Administrator
    Keymaster

    This usually indicates that the customer does not have the appropriate permissions to access the new version. The most likely cause is that the current Annual Maintenance Agreement has not been renewed or that payment has not been received.

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